Returns & Exchanges

At Acqua Bathrooms, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Package Your Item

Carefully pack the product in its original box with all fittings and manuals included to ensure it reaches us in resalable condition.

3

Ship to Our Warehouse

Affix the return label and ship the package to our distribution center; we recommend using a tracked service for high-value bathroom fixtures.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing